Refund policy
Refund & Satisfaction Guarantee Policy
At Laverina, we are committed to delivering products of the highest quality. Our policy differs depending on whether your order is a personalized custom product or a ready-made product.
60-Day Quality Guarantee
If your item arrives damaged, defective, or incorrectly made, please contact us within 60 days of delivery. We will review your case and, when appropriate, offer a replacement, remake (where applicable), or refund.
To submit a quality claim, please contact our support team with your order number and photos of the issue:
- Email: support@laverina.com
- Phone: 213-865-6390
Personalized / Custom Products
Because personalized products are made specifically using the photo, text, or customization information you provide, we are unable to accept returns or exchanges for the following reasons:
- Change of mind after the order is placed
- Incorrect photo uploaded by the customer
- Incorrect personalization details provided by the customer
- The item has already been custom-produced
We kindly ask all customers to carefully review their uploaded photos, personalization details, and order information before submitting.
Personalized products that arrive damaged, defective, or incorrectly made remain fully covered by our 60-Day Quality Guarantee above.
Ready-Made / Non-Personalized Products
Ready-made products (including our faith-inspired and decorative crystal keepsakes that do not require photo or text personalization) are also fully covered by our 60-Day Quality Guarantee for items that arrive damaged, defective, or incorrectly supplied.
Non-defective returns based solely on change of mind are not accepted for ready-made products.
We are committed to making things right and ensuring every customer is satisfied with their Laverina experience.